Make-A-Wish selected Microsoft Surface Laptop 4 to standardize its IT services and devices across its geographically dispersed staff and volunteer teams. The organization aimed to enhance productivity and streamline operations, with a focus on portability and ease of use, which are essential for their mission of granting wishes to children with critical illnesses.

Make-A-Wish utilizes a unified environment with Microsoft 365 and Azure, along with Surface devices, to optimize support for its staff and volunteers. The organization has implemented a centralized management system for device provisioning and standardization, which has improved efficiency and reduced downtime. They also leverage tools like Windows Autopilot and Intune for seamless configuration and application updates.

During the COVID-19 pandemic, Make-A-Wish quickly transitioned to remote work, utilizing Microsoft 365, especially Teams, for collaboration. While some traditional in-person wish experiences were postponed, the organization creatively adapted by facilitating virtual interactions, such as one-on-one conversations between wish kids and celebrities, which provided a different but meaningful connection during challenging times.